Privacy Policy

Last updated: July 28, 2026

1. About KIOOSK

KIOOSK is an online business-directory and classified-advertising platform owned and operated by an individual carrying on business as KIOOSK (“KIOOSK,” “we,” “us” or “our”).

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit or use KIOOSK.ca, create an account, publish or respond to a listing, communicate with another user, purchase a service, contact us or otherwise interact with our 

The Privacy Officer is responsible for overseeing our privacy-management program and responding to privacy questions, requests and complaints.

2. Scope and applicable laws

This Policy applies to personal information under our control in connection with our commercial activities.

We handle personal information in accordance with Canadian privacy laws applicable to our activities, which may include the Personal Information Protection and Electronic Documents Act and applicable provincial private-sector privacy legislation.

This Policy does not apply to:

• information that is not personal information under applicable law;
• third-party websites, applications or services that we do not operate or control; or
• information handled independently by businesses or users that advertise through KIOOSK.

Businesses and users that collect personal information through their listings or communications may have their own privacy obligations. KIOOSK does not control how those parties handle information outside our platform.

3. Personal information we collect

The information we collect depends on how you use KIOOSK.

A. Account and profile information

We may collect:

• name or display name;
• email address;
• telephone number;
• account credentials;
• preferred language;
• business affiliation;
• profile photograph;
• account settings; and
• verification information, where we introduce an account-verification feature.

Passwords are stored using technical security protections and are not stored in readable form.

B. Listings and advertisements

When you create or manage a listing, we may collect:

• business or seller name;
• contact information;
• business or listing address;
• category and description;
• prices and product or service information;
• photographs, logos, videos and documents;
• hours of operation;
• website and social-media links;
• licence or professional information you choose to provide;
• listing location; and
• other information included in the listing.

Listings and advertisements are intended to be public. Information included in a published listing may be viewed, copied, shared or indexed by search engines.

Do not publish sensitive personal information, identification documents, financial information, private access credentials or another person’s personal information unless you have lawful authority to do so.

C. Messages and interactions

Where messaging or contact features are available, we may collect:

• message content;
• sender and recipient information;
• timestamps;
• attachments;
• delivery and read status;
• reports, blocks and moderation actions; and
• information needed to investigate spam, fraud, harassment or misuse.

Users should not send financial account information, government identification numbers, passwords or other highly sensitive information through KIOOSK messages.

D. Payments and transaction information

Paid services may be processed by payment providers such as Stripe or other providers identified at checkout.

Depending on the payment method, we may receive:

• payer or account-holder name;
• billing contact information;
• transaction identifier;
• payment amount and currency;
• payment date;
• payment status;
• limited payment-method information, such as card brand and last four digits;
• invoice and subscription information;
• chargeback, refund and fraud-screening information; and
• information included with an Interac e-Transfer.

Payment providers process payment-card and financial information under their own privacy policies. Except where expressly stated at checkout, KIOOSK does not receive or store full payment-card numbers.

E. Customer service and complaints

We collect information provided when you:

• contact customer service;
• submit a privacy request;
• report a listing or user;
• make a complaint;
• request a refund; or
• communicate with us through email, telephone or online forms.

F. Device and usage information

When you use the service, we and our service providers may automatically collect:

• IP address;
• browser and device type;
• operating system;
• device or cookie identifiers;
• referring and exit pages;
• pages viewed and features used;
• search activity;
• dates and times of access;
• approximate geographic location derived from an IP address;
• application and server logs;
• advertising and campaign identifiers; and
• information concerning errors, security events and performance.

G. Location information

With your browser or device permission, KIOOSK may access your location to show nearby listings or set a preferred search location.

• We use location only during the active search and do not retain precise location information; or
• We retain the selected or detected location as part of your account or device preferences.

You can disable location access through your browser or device settings, although location-based features may then be unavailable.

H. Information from other sources

We may receive information from:

• payment processors;
• authentication or login providers;
• advertising and analytics providers;
• users who submit or report listings;
• publicly available business directories and websites;
• fraud-prevention providers; and
• business partners.

Where a user submits information about another person, the submitting user must have the authority to provide that information.

4. Why we use personal information

We may use personal information to:

• create and administer accounts;
• publish, display and manage listings;
• provide search and location-based functionality;
• enable communications between users;
• process payments, subscriptions, refunds and invoices;
• provide customer service;
• send operational and security notices;
• personalize language, location and service preferences;
• maintain, troubleshoot and improve the platform;
• understand how users interact with the service;
• measure advertising and promotional performance;
• send marketing communications where permitted by law;
• prevent and investigate fraud, spam, harassment, unauthorized access and other misuse;
• enforce our Terms of Use and listing rules;
• protect users, KIOOSK and the public;
• establish, exercise or defend legal claims;
• complete a financing, merger, sale or other business transaction; and
• meet legal, regulatory, accounting, tax and security obligations.

We will not collect, use or disclose personal information for a new purpose that is materially different from the purposes described at the time of collection unless we obtain any consent required by law or applicable law otherwise permits the activity.

5. Consent and user choices

We obtain consent in a form appropriate to the nature and sensitivity of the information and the circumstances.

Some information is necessary to provide a requested service. For example, we need account information to create an account and transaction information to process a paid listing. If you do not provide necessary information, we may not be able to provide the requested feature.

Optional activities, such as behavioural advertising and promotional communications, are subject to separate choices where required.

You may withdraw consent to optional processing by:

• changing your cookie preferences;
• using the unsubscribe link in a marketing message;
• changing available account settings; or
• contacting the Privacy Officer.

Withdrawal of consent will not affect processing that occurred before the withdrawal and may not apply where we may or must retain or process information under applicable law.

6. Public listings and search engines

Published directory entries and classified advertisements are public.

Information that you publish may:

• be visible to any internet user;
• be copied or shared by third parties;
• appear in search-engine results;
• remain temporarily available in search-engine caches or web archives after deletion; and
• be used by parties outside KIOOSK’s control.

You are responsible for choosing the information you publish. Do not publish a residential address, personal telephone number or other personal information unless you intend it to be publicly available.

You may edit or remove a listing you control through your account or by contacting us. Removing a listing from KIOOSK does not guarantee immediate removal from search engines, third-party copies or archives.

To report personal information published without authorization, contact support@kioosk.ca

7. Cookies, analytics and advertising technologies

We use cookies and similar technologies for the following purposes:

Strictly necessary technologies

These technologies support security, account login, shopping-cart functions, fraud prevention, network management and other functions necessary to operate the service.

Functional technologies

These technologies remember settings such as language, location and display preferences.

Analytics technologies

Subject to applicable consent requirements, we may use analytics services such as  GOOGLE ANALYTICS to understand traffic, use, performance and errors.

Advertising technologies

Subject to applicable consent requirements, we may use services such as GOOGLE ADS and META PIXEL OR META ADS to:

• measure advertising performance;
• limit or personalize advertising;
• create advertising audiences;
• understand whether users take actions after seeing an advertisement; and
• display advertisements on other websites or platforms.

These providers may collect identifiers, IP addresses, device information, browsing activity and interactions with advertisements. They may combine information collected through KIOOSK with information obtained through other services, subject to their own policies.

You can manage optional technologies through our cookie-preference tool. You can also adjust your browser or device settings. Blocking some technologies may affect service functionality.

For further details, see our Cookie Policy.

8. Marketing communications

We send commercial electronic messages only where permitted by applicable law.

Marketing messages will identify the sender and provide an unsubscribe mechanism. You may unsubscribe at any time. We may continue sending non-promotional communications relating to transactions, accounts, security, legal notices or services you requested.

9. How we disclose personal information

We may disclose personal information in the following circumstances.

A. Public disclosure at your direction

Information included in a published listing is disclosed publicly based on your instructions.

B. Other users

We disclose information to other users when necessary to provide a feature you use, such as sending a message or responding to a listing.

C. Service providers

We use service providers for functions such as:

• website and database hosting;
• cloud storage and content delivery;
• email and notification delivery;
• payment processing;
• customer support;
• analytics;
• advertising;
• security, spam detection and fraud prevention;
• data backup; and
• professional legal, accounting and technical services.

Service providers may process personal information only for the services they provide to us, subject to contractual, confidentiality and security requirements appropriate to the circumstances.

D. Legal and safety purposes

We may disclose information where we reasonably believe disclosure is permitted or required to:

• comply with a subpoena, warrant, court order or other valid legal process;
• respond to a lawful request from a regulator or government authority;
• investigate fraud, threats, abuse or security incidents;
• protect the rights, safety or property of KIOOSK, our users or others;
• enforce our agreements; or
• establish, exercise or defend legal claims.

Where lawful and appropriate, we may notify an affected person before responding to a legal demand.

E. Business transactions

Personal information may be disclosed in connection with a proposed or completed financing, reorganization, merger, sale, acquisition or transfer of assets. We will use appropriate confidentiality protections and comply with applicable legal requirements.

F. With consent

We may disclose information for another purpose with the consent of the person concerned.

KIOOSK does not sell personal information for monetary payment. We will update this Policy and provide any required choices before introducing a materially different information-sharing practice.

10. Processing by service providers in Canada and other jurisdictions

KIOOSK uses third-party service providers to operate and support the platform. These providers may offer website hosting, cloud infrastructure, content delivery, database storage, email delivery, payment processing, analytics, security, customer support and artificial-intelligence functionality.

We may not always control or know the precise physical location from which a provider processes information. Although we may select a Canadian hosting region or intend to store primary platform data in Canada, a provider or its subcontractors may store, access, transmit, back up or otherwise process personal information in the United States or other jurisdictions.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.

KIOOSK takes reasonable steps appropriate to the nature and sensitivity of the information to assess its service providers and to require privacy, confidentiality and security protections through contracts, provider terms, access controls and other safeguards. However, no third-party infrastructure or internet-based service can guarantee that information will remain exclusively within Canada.

Artificial-intelligence services

KIOOSK may make artificial-intelligence features available through application programming interfaces or other integrations operated by third-party providers.

When a user submits text, files, images, instructions or other content to an AI feature integrated into KIOOSK, some or all of that information may be transmitted to and processed by the applicable AI provider. The provider may operate in Canada, the United States or another jurisdiction.

Before using an AI feature, users should avoid submitting:

• passwords or authentication credentials;

• payment-card or banking information;

• government identification numbers;

• confidential business information;

• health or other highly sensitive personal information;

• information about another person without authorization; or

• any information that the user does not have the right to disclose.

KIOOSK will identify the purpose of an integrated AI feature and provide any consent or notice required by applicable law. The applicable AI provider may also process information under its own privacy terms.

Where KIOOSK merely provides a link to an independent third-party AI service, any information submitted directly to that service is governed by the third party’s privacy policy and terms. KIOOSK does not control the independent service’s privacy practices.

Users may contact the Privacy Officer for information about KIOOSK’s principal categories of service providers and cross-border processing practices.

11. Retention and destruction

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy and to meet legal, tax, accounting, fraud-prevention, dispute-resolution and security requirements.

Subject to those requirements, our general retention periods are:

• account and profile information: while the account remains active and for up to two years after closure or inactivity;
• active listings: for the life of the listing;
• expired or removed listings: up to 3 months;
• user messages: up to 6 months after the conversation or account closes;
• customer-service and complaint records: up to 1 Year after resolution;
• transaction, invoice and tax records: for the period required by applicable law;
• security, fraud and abuse records: for as long as reasonably necessary to protect the platform and address disputes;
• cookie and analytics information: according to the settings of the applicable technology and our Cookie Policy; and
• backups: until overwritten through our normal backup cycle, subject to legal holds and technical limitations.

When personal information is no longer required, we securely delete, destroy or anonymize it in accordance with applicable law. Information subject to a legal hold or active dispute may be retained until the matter is resolved.

12. Security

We use administrative, technical and physical safeguards appropriate to the sensitivity and amount of personal information under our control. These may include:

• encryption in transit;
• access controls and role-based permissions;
• password protections;
• logging and monitoring;
• backups and recovery measures;
• software updates and vulnerability management;
• service-provider assessments;
• confidentiality obligations; and
• incident-response procedures.

No internet service can guarantee absolute security. Users should use a unique password, protect account credentials and notify us promptly of suspected unauthorized activity.

13. Privacy incidents

We maintain procedures to identify, investigate, contain, document and respond to suspected privacy and security incidents.

Where an incident creates the level of risk requiring notification or reporting under applicable law, we will notify the appropriate privacy regulator and affected individuals as required.

We maintain records of privacy incidents for the periods required by applicable law.

14. Your privacy rights

Depending on applicable law, you may request:

• confirmation of whether we hold personal information about you;
• access to your personal information;
• information about how we have used or disclosed it;
• correction of inaccurate or incomplete information;
• withdrawal of consent to optional processing;
• deletion of information that we are no longer legally entitled or required to retain;
• de-indexing or cessation of dissemination where a right applies;
• information about certain automated decisions, where applicable; or
• a copy of computerized personal information in a structured and commonly used technological format, where required by law.

To exercise a privacy right, contact the Privacy Officer. Your request should describe the information or account concerned and the right you wish to exercise.

We may need to verify your identity before processing a request. We will not request more verification information than reasonably necessary.

Access or deletion may be limited where permitted or required by law, including where fulfilling a request would reveal another person’s information, compromise an investigation, interfere with legal obligations or affect information required for a dispute or security purpose.

We will respond within the period required by applicable law.

15. Privacy complaints

You may submit a privacy question or complaint to the Privacy Officer using the contact information in Section 1.

We will:

• acknowledge the complaint;
• investigate it fairly;
• request additional information where necessary;
• communicate the outcome; and
• take appropriate corrective action where warranted.

If you remain dissatisfied, you may contact the Canadian privacy regulator with jurisdiction over the matter, including the Office of the Privacy Commissioner of Canada or an applicable provincial privacy commissioner.

16. Children

KIOOSK is intended for persons who are at least 18 years old.

We do not knowingly permit persons under 18 to create accounts or publish listings. If we learn that we collected personal information from a person under 18 in circumstances not permitted by law, we will take reasonable steps to delete the information or obtain any authorization required by law.

A parent or guardian who believes that a minor has provided personal information may contact the Privacy Officer.

17. Third-party websites and services

Listings and advertisements may contain links to websites, social-media accounts, payment options or services operated by third parties.

KIOOSK does not control those third parties or their privacy practices. Review the third party’s privacy policy before providing personal information or completing a transaction.

18. Changes to this Policy

We may revise this Policy as our services, service providers and legal obligations change.

We will post the revised Policy and update the “Last updated” date. Where required, we will provide additional notice or obtain consent before a material change takes effect.

19. Contact us

Privacy Officer
support@kioosk.ca
6d - 7398 Yonge St